Frequently Asked Questions

Learn about the simple and easy ordering process of Sea Ranch Connect Telephone.

Sea Ranch Connect Telephone is $25 per month. Includes all service features and toll-free calling in continental US and Canada (excludes Alaska and Puerto Rico). Long distance rates for other countries are available online.

From anywhere, call your Sea Ranch Connect Telephone phone number and when the voicemail system answers press #. If you are using your Sea Ranch Connect Telephone phone, dial *98 to access your voicemail. In addition, you can login to your online control panel and check via the internet. Here you can also configure your voicemail to be emailed to you. For more voicemail options you can view the options.

From the online control panel, select "Dashboard" then scroll down to "Call Handling". You are then able to set the number of seconds before call goes to voicemail. There are more options available under "Call Screening."

Sea Ranch Connect Telephone service is delivered on a higher prioritized path than your Internet service. Because voice traffic is prioritized over regular internet bandwidth there is limited degradation to either service even when using them to their full potential. Sea Ranch Connect Telephone needs no special equipment or phones. Sea Ranch Connect Telephone was designed to use the existing Sea Ranch Connect gateway in your home. Sea Ranch Connect Telephone has no setup charges or long term contracts. Plans and optional services are priced to fit your budget. Sea Ranch Connect Telephone requires no extra purchase of equipment or on-site installations. Sea Ranch Connect Telephone service is superior to other services because of its design and integration with the community network. Sea Ranch Connect Telephone is part of the core Sea Ranch Connect product offering, not an unknown, untested, 3rd party provider.

Some of Sea Ranch Connect Telephone's more advanced features require compatible phones in the home. Your phone equipment may not be compatible with the service in question. Check your phone manufacturer to see if the feature you want to use will work with your equipment.

Yes. You can plug a standard phone directly into your home gateway's phone port. We recommend using a cordless phone system with the main base station plugged into your gateway. This will allow for additional cordless phone stations to be placed through your home for ease of use.

In most cases you can keep your existing phone number. You will need to complete a request to transfer your existing number to your Sea Ranch Connect Telephone service. There is a one-time $25 fee for the transfer of the number. You will be assigned a temporary number for the time it takes to get your existing number transferred. Transfer time depends on the detailed information in the form that you submit and how quickly your existing carrier completes the release of that number. Some regions in the United States have their numbers "locked" by the current phone service provider. These areas are limited but do exist and limit transfer options. If this is the case your number may not be able to be transferred to Sea Ranch Connect Telephone. Check with your current provider to determine if this is the case.

Learn about transferring (porting) your number.

Both Sea Ranch Connect internet and telephone services require power. Backup power will be provided by generators and batteries for our network and data centers. The fiber gateway has a power backup option available as well. You would need to have a UPS battery backup solution within your home to maintain service. In many cases these UPS systems do not last very long, requiring another form of backup power for your dwelling, such as a generator or similar system. Each subscriber is responsible for making their own backup plans.

Your service depends on power to your home gateway. If power is off to that unit, your phone service will not work. If your home does not have power it is likely your Sea Ranch Connect gateway does not either and you would be without phone service. This will also disable 911 calling. There are battery backup units available for your Sea Ranch Connect Telephone gateway that can be purchased and installed to help in the case of a short disruption in power. Please contact customer service if you are interested in this option at support@searanchconnect.org.

Yes, you can dial 911. The information that the 911 operators get is what you have given us to configure on your service. If you need to change this information, contact Sea Ranch Connect Support. If power is out in your home, and your gateway is off, the phone service will not work for 911. For more information on 911 service conditions and related information please review the 911 section in the Sea Ranch Connect Telephone Terms and Conditions.

In order for your 911/E911 calls to be properly directed to emergency services, Sea Ranch Connect Telephone must have your correct premises address. This is the address you entered at the time of order for your 911 emergency address. If you move the service to a different address without Sea Ranch Connect Telephone's approval, 911/E911 calls may be directed to the wrong emergency authority, may transmit the wrong address, and/or Sea Ranch Connect Telephone (including 911/E911) may fail altogether. If you need to change this information Sea Ranch Connect Telephone will need several business days to update your premises address in the E911 system so that your 911/E911 calls can be properly directed. Please note Sea Ranch Connect Telephone does not provide PSAP (Public Safety Answering Point) or any emergency services under any circumstances. Please refer to the Sea Ranch Connect Telephone Terms and Conditions for more details.

No. Unlike other telephone service providers, our Sea Ranch Connect Telephone service is delivered to your home via the fiber optic network, prioritized over regular internet bandwidth. This means that your usage of the internet does not affect voice quality of your call. It does utilize the fiber that makes up the Sea Ranch Connect network system.

All calls are rounded to the nearest six second increment. This includes all US 48, Canada, and toll-free calls. International destinations are rounded in thirty-second increments, or full minute intervals depending upon that country's policies.

Generally, billing begins when the call is answered by the called party or an automated answering device (such as an answering machine or fax machine); it ends when one of the parties disconnects the call. However, some providers (e.g., those involved in calls to foreign countries) charge for a completed call when the called party's line rings or after a certain number of rings. If such a provider charges Sea Ranch Connect Telephone, its affiliates, or suppliers as if your call were answered by the called party, Sea Ranch Connect Telephone will charge you for a completed call.

Sea Ranch Connect Telephone international calling rates change many times a month as worldwide regulation of rates is not universal. You can see the latest updated rates and when they were last updated on the international rate page.

Sea Ranch Connect Telephone gets charged for these calls and passes that charge to you.

No, you have to be an active Sea Ranch Connect Internet subscriber to use Sea Ranch Connect Telephone service.

Home security systems are complex and may have problems working with a variety of alternative telephone systems. Please check with your security system provider for details on what needs to be in place when you activate Sea Ranch Connect Telephone to ensure your security system is not impacted.

Sea Ranch Telephone is a VoIP based service and these machines typically need a classic physical telephone line to function as expected. Internet based faxing and credit card processing should function as expected utilizing Sea Ranch Connect Internet service.

Sea Ranch Connect Telephone subscribers can have as many additional phone numbers as they desire, each at $3 a month. You can add phone numbers to your service via the online signup pages. However, there is a limitation on the number of lines, or separate connections, a home portal can support. Currently there is the option for one phone lines for each portal. If you want more than this more equipment can be added at an extra cost, however there are several limitations, please contact customer service if you are interested in this option.

If you are experiencing problems with a call it is important to get the following information so that we can trace the call:

• Time and date of the call. Please be as specific as you can as you may be receiving numerous calls at other extensions throughout the day. If possible, use the online control panel call history to find the specific call with issues.
• The extension that was used.
• The phone number called or the number that called you.
• What is the issue?
• Garbling (please beware that network traffic will affect your call)
• Echo (please be aware that calling, or receiving a cell phone call, has echo on it)
• Dropped call
• Other

Please contact customer service with this information and we will be happy to assist you.

Sea Ranch Connect Telephone billing is part of your existing Sea Ranch Connect internet service billing. You will see new line items for Sea Ranch Connect Telephone services on your Sea Ranch Connect billing each month.

Sea Ranch Connect service billing contain only a summary of charges. Detailed information about your calls and charges is available via the Sea Ranch Connect Telephone online control panel. You may call 1-866-270-1613 for a paper copy of outbound toll call records related to your most recent bill. There may be an additional charge for these outbound toll call records except as otherwise required by applicable law.

Two payment methods are available to you: credit card or ACH (automatic withdrawal from your checking or savings account).

Sea Ranch Connect Telephone is a month-to-month service without a long-term contract. You can cancel anytime.

You can view a more detailed version of your call log with cost information via the Sea Ranch Connect Telephone online control panel. The Sea Ranch Connect Telephone online control panel has a listing of the calls made and received and has the pricing information for each call.

All Sea Ranch Connect services go into suspension if a subscriber has not paid for all services in full within 30 days of the due date which is the billing date. This means that if a bill is left past due for more than 40 days the phone number(s) you have associated with your Sea Ranch Connect Telephone account could be permanently lost as Sea Ranch Connect will not continue to pay for a number on a delinquent account.

Yes, however, there may be delays in moving to another service provider if you wish to port your phone number. In addition, your internal wiring may have been altered if you opted for professional setup and may require your new provider to make a service call to your home to reactivate your service.